FAQ

Frequently Asked Questions

How long does delivery take?

Estimated delivery times:

Main cities: 2–4 business days
Regional areas: 3–7 business days
Outlying areas: 5–9 business days

Tracking details will be sent once your order has been dispatched.

Do you deliver nationwide?

Yes. We deliver across South Africa using trusted courier partners. Orders are processed within 1–3 business days, with dispatch and delivery in 5–8 business days

How do I track my order?

Once your order ships, you will receive a tracking number by email or SMS. You can also use the Track My Order page on our website.

What payment methods do you accept?

We accept secure payments by:

Debit card
Credit card
Instant EFT

Payments are processed through secure, encrypted payment gateways.

Can I return a product?

Eligible unused products may be returned within seven days of delivery, provided they are in their original packaging and resalable condition. Please read our Returns Policy for full details.

What if my product arrives damaged or faulty?

Contact cblocktechsupport@gmail.com within 48 hours of delivery with your order number, a description of the issue, and photos or a short video. Faulty products may qualify for a replacement, exchange or refund.

Are your products covered by a warranty?

Selected products include a limited warranty against manufacturing defects. Warranty details may differ by product and will appear on the relevant product page.

Are your products compatible with all devices?

Compatibility varies. Please check the product page for phone compatibility, connection type and power requirements before ordering.

How do the security products work?

Personal Alarm: Activates a powerful 130dB siren to attract attention in an emergency.
Door Stopper Alarm: Wedges beneath an inward-opening door and activates when pressure is applied.
Tuya Sensor: Connects directly to compatible Wi-Fi through the Tuya Smart app, with no hub or monthly subscription required.

Can I change or cancel my order?

Contact us immediately after placing your order. We will assist where possible if it has not already been dispatched. Shipped orders cannot be cancelled.